(Ring)
Sam: Hello?
Monkey Xpress: Hello, Mr Xxxxxxx? This is Mary calling on behalf of Monkey Xpress? I’m calling in regards to your order placed on the 2nd of September?
Sam: Oh. Ok. Was there a problem with my credit card or something?
Monkey Xpress: Oh, no sir? Your bill is listed as paid? The problem is that your shipment will be delayed?
Sam: But I ordered my helper monkey a month ago. What’s the hold up? I was told that my order would take 3 weeks to ship to me.
Monkey Xpress: There’s been a problem with our last batch of merchandise, sir? This is just a courtesy call? There’s a note on your bill that another helper monkey will be over-nighted to you just as soon as it’s trained?
Sam: Wait. Another monkey? So what happened to the first one?
Monkey Xpress: Well, sir, it exploded?
Sam: What?!
Monkey Xpress: Exploded, sir? I see on your bill that you ordered the deluxe shipping?
Sam: Yes, I wanted my monkey to arrive in style. It’s supposed to be a birthday present to myself.
Monkey Xpress: Well, sir, apparently there was a defect in the training of this latest batch of helper monkeys? When shaken or introduced to sudden changes in air pressure, they were trained to explode? One of or other clients didn’t order deluxe shipping, and her monkey was allowed to roam free in the cargo hold? Your monkey was in it’s pressurized container, but when the free monkey exploded shortly after take-off, the other monkeys’ containers were damaged and they all exploded?
Sam: You were selling me a monkey-bomb?
Monkey Xpress: Of course not, sir? This was a defect in their training that we hope to resolve with the next batch?
Sam: So the replacement monkey you are sending me might explode. I’m not sure if I should be horrified or intrigued.
Monkey Xpress: Well sir, we hope to have the problem fixed?
Sam: Alright. When can I expect my replacement monkey?
Monkey Xpress: Our training program ends on November 15th? We’ll ship your monkey on the 16th after it receives its diploma?
Sam: Ok, so by middle of November I’ll have a helper monkey that might explode if I shake it. I’m not happy about having to wait for my monkey-bomb. I’d like you to throw in a month’s supply of bananas for free.
Monkey Xpress: I’m authorized to do that, sir? I apologize for the inconvenience and hope you use Monkey Xpress again in the future?
Sam: We’ll see how this monkey turns out. Bye.
Monkey Xpress: Good-bye, sir?